Chair of Marketing & Customer Insight

A warm welcome to you!

We research and teach how consistent market orientation can optimally fulfill customer wishes and needs. We focus on current entrepreneurial challenges and search for theoretical and empirically sound answers. Our competencies include marketing via social networks, quantitative evaluation of product design, purchasing decision behaviour and shopper research as well as corporate social responsibility and cause marketing. We work with high-ranking international research institutions and European companies. We publish our findings in leading national and international journals.

We are part of the Institute of Marketing, to which the following professorships in the Faculty of Business Administration belong:

• Chair of Marketing & Branding (Prof. Dr. Henrik Sattler)
• Chair of Marketing & Media (Prof. Dr. Michel Clement)
• Chair of Marketing & Pricing (Prof. Dr. Karen Gedenk)
• Chair of Marketing & Customer Insight (Prof. Dr. Mark Heitmann)
• SVI-endowed Chair of Dialogue Marketing (Prof. Dr. Kay Peters)